In order for us to assure convenience and accessibility to all of our clients, it is important that all clients adhere to our policies. This is without exceptions, and applicable to record labels as well as to individual clients.
YOUR SESSION: Please arrive on time for your session as we do not push sessions back for tardiness. If you show up to your session late you will still be charged for the full time scheduled.
CANCELLATION POLICY: Cancellations made after the 24-hour deadline will result in a cancellation fee equal to the total amount of the scheduled studio time or a forfeit of deposit/prepayment.
RESCHEDULING POLICY: You are only allowed to reschedule your session one time. Rescheduled sessions after the initial change will result in the forfeit of deposit/prepayment. Any changes made after the 24-hour deadline will result in a cancellation fee equal to the total amount of the scheduled studio time or a forfeit of deposit/prepayment.
MISSED APPOINTMENT POLICY: A “missed appointment” is an occurrence where someone does not show up for an appointment and does not cancel the appointment in advance of the scheduled date and time. If you do not show up for your appointment and you do not cancel the appointment 24 hours in advance, we will record this as a “missed appointment” and will result in a missed appointment fee equal to the total amount of the scheduled studio time or a forfeit of deposit/prepayment.
PAYMENTS AND FEES: We accept major label PO’S, cash, wire transfers, and credit card/debit cards. There is a 3% processing fee when accepting credit card payments, a $15.00 wire transfer fee.
DEPOSITS: A deposit of one-half 50% is required to reserve your scheduled session. The remaining balance is due upon arrival before the start of your session. Payees must provide a valid photo ID along with the credit card used for payment upon arrival. The ID must match the name on the card used for deposit/balance payments. If the person who made the payment is not in attendance or does not have an ID, your deposit will be forfeited unless an alternative method of payment is provided.
YOUR GUESTS: There is a maximum of 2 guests allowed . No children or pets will be allowed. We will provide you with a guest list to fill out when you arrive. Any additional guests will be asked to leave the facility.
SMOKE/TOBACCO-FREE POLICY:Smoking and the use of tobacco products are prohibited at all times and on all property owned,leased, or under the control of Mastermix Productions at all times, including, but not limited to indoor and outdoor grounds, walkways and sidewalks, parking lots, company vehicles, and private vehicles parked on Mastermix Productions property.
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